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Help Center

1. What does SusanExpress.com do?
 Susan Express provides a variety of services for online gamers. Chiefly, we are the largest seller of in game currency for massively multiplayer online games such as Wow, Diablo 3, Final Fantasy XI, Guild Wars and Runescape Online, Auto Assault. www.SusanExpress.com has built its reputation based on competitive pricing, fast deliveries and reliable and consistent customer service.

2. Are there any discounts for larger orders?
The good news is YES. This will be based on a case by case basis. Please contact us via Live Support or email us for further detail information.

3. How do I check on the status of my order?
If you want to track your order, please comt to our Live Support.

4. Why does my order require phone verification?
We like to take all possible steps to protect our clients details as well as the integrity of www.SusanExpress.com. By speaking with our clients on the phone, we not only make the transaction fast, easy and safe, but it also gives us a chance to strengthen our connection to our clients and answer any questions you might have.

5. Why does my shopping cart remain empty even after I have tried to add something?
We use *cookies* to link your payment with the details of the purchase, and if there is something preventing the cookies from adhering properly the shopping cart can appear empty. If you are placing the order behind a firewall or from work or have special software installed to block cookies, you may experience this problem. If you are having this problem, our live chat representatives are standing by to assist you through the order process.

1. Creating a www.SusanExpress.com Account in advance.
You can create an account at www.SusanExpress.com at anytime by following these steps:
Click the "Register" link.
Fill in your First and Last Name.
Fill in your desired username and choose a password.
Click the "Sign-Up" button! It is that easy!
2. Do I have to register an account to order from www.SusanExpress.com?
No, www.SusanExpress.com accounts are there for your convenience to save time on your next visit. But, you do not have to create an account to order from www.SusanExpress.com. You also can place the order through our website without login.

1. How is delivery accomplished?
Usually, after we get the payment from customers. We will send an instruction email to you about how to get the gold from us. Therefore, after you done the payment, please check your E-mail inbox firstly, if you haven't received the email for a long time, please come to contact us on Live Chat.
2. What is the method of delivery?
There are two delivery methods. Face to Face and Auction House.
Usually we prefer to use auction house for gold delivery. The first reason, we have time difference problem. After we received your order, we need time to prepare the gold for you. Usually it will take 30mins to several hours. For your convenience, use Auction House for delivery, you do not have to stay online in game all the time. The second reason, we cannot hold the gold for long time. When we have the gold, we have to contact customer by telephone at once, whatever what time.
So, we highly recommend to use auction house, after you post the stuff in AH as we request, even if you are offline in game, we still can deliver the gold to you through AH. And we will take 5% auction house commission fee.
3. How long does delivery take?
Usually the estimate delivery time is between 30mins to several hours, no longer than 24 hours. If you want to check the exact time, welcome to our Live Chat online service anytime.
4. It is really important. Can you deliver right now?
If we are online, YES! If we are not online and it is very critical for you to get instant delivery, please contact us first before making your payment. To make sure that we can deliver the item when you want it.
5. You have stopped talking to me in game during Person Trade. What is wrong?
Please rest assured that if we have stopped communicating with you, it is due to our Internet connection that was disconnected due to some reasons. When this happens, it is impossible for us to contact you or meet you until the connection was resumed. To help you, there is an indicator on our website that will let you know if we are online or not. Simply contact us again when we are back online.
6. Delivery of the items will be delayed IF:
1: Your E-check payment hasn't been cleared yet. It can take up to a 4-5 business day for the funds to be cleared. Delivery will be made after payment has cleared.
2: Insufficient or wrong information is provided. For example, you did not include your in-game character name or you gave the wrong name or wrong server. Delivery can only be made until the right information is given.
It is important that you provide us with a valid email for us to contact you.

What forms of payment does www.SusanExpress.com accept?
1. We accept payment: Alipay (Credit Card).
All major credit cards are accepted through secure payment processor Alipay. Alipay is the suggested payment method prior to other payment methods as it's a safer method to the buyers. The buyer's payment will be deposited securely in third part's account, which will be released to the seller after you confirm receipt of the item.
2. We accept payment: Western Union
For larger orders we may require a Western Union as payment. Please contact us via Live Support on how to send us money for Western Union payment. (If you want to know about Western Union payment method, please go to www.westernunion.com).

Is this business safe or legal?
www.SusanExpress.com has specialized in this kind of business over 2 years, and served hundreds of thousands of customers. The stock we have available has been purchased legitimately from game players the world over who chose to sell their excess.
Why do I have to send money first? How do I know you will uphold your part of the transaction?
How to protect from imposters?
It is always safer to deal with a well known trader and seller. The following procedures are now implemented at www.SusanExpress.com for all trades and purchases to protect our customers from www.SusanExpress.com scammed.
When purchasing products make sure you are always make your payment ONLY to Sales@SusanExpress.com on our website. Check the spelling! Some scammers use minor variations in spelling to fool you! If someone asks you to send a payment to another address for ANY reason, it's not us!
When dealing with www.SusanExpress.com staff over Live Help, IF YOU ARE ASKED TO HAND ANYTHING OVER FIRST before getting something when trading, send an email to Sales@SusanExpress.com with a password for him to repeat to you in a game if you are unsure!
An additional safety feature is to click on the Live Help Button on our website. That links you directly to a www.SusanExpress.com staff. When you follow the above procedures, your trade or purchase from www.SusanExpress.com will always be 100% safe!
I'm worried about the privacy of my details?
We do not disclose your details to any third party. If you want to find out more about our policy go to Privacy Policy in the footer area on the homepage.
Customer Service Center
Welcome to www.SusanExpress.com customer support center. We pride ourselves on our high quality customer support; Keeping online every day, around the clock, to serve you. Click the link bellow to chat with our online support right now: Live Chat
Contact us by Live Chat
You can reach us at any time of day via Live Chat. Just click on the Live Chat button below and you will be connected to our support department.
Frequently Asked Questions (FAQ)
For immediate answers to the most frequently asked questions, Frequently Asked Questions

Contact us via Email
You can reach us at any of the email addresses below. Please allow up to 24 hours for us to respond. If you have urgent issues that need our immediate attention, please contact us via Live Chat.
Currency contacted E-mail Address: Sales@SusanExpress.com